Anatomy of a Panic: A Case Study

Usability guru 'Tog' recounts an excellent story of poor interface design mixed with panic - a recipe for disaster.

This is the true story of a panic that started in an instant and continued to play out for more than 24 hours, resulting in damage, destruction, and near-death. I am, at the victim’s request, maintaining his anonymity. [read on at asktog.com]